Web Telephony White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Overcoming IP Telephony Performance Issues in a Converged Network
sponsored by Global Knowledge
WHITE PAPER: In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
Posted: 27 Aug 2009 | Published: 27 Aug 2009

Global Knowledge

Dialing for Dollars: Nine Tips on Call Prospecting
sponsored by Cisco Systems, Inc.
WHITE PAPER: The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Implementing Fax over IP (FoIP) in your Organization
sponsored by OpenText
WHITE PAPER: This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.
Posted: 07 May 2010 | Published: 07 May 2010

OpenText

Ensuring you Get the Best Call Quality Available
sponsored by RingCentral
WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

RingCentral

Cisco IOS Digit Manipulation
sponsored by Global Knowledge
WHITE PAPER: Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business.
Posted: 21 Jan 2014 | Published: 31 Dec 2013

Global Knowledge

Voice Architectures and Deployment Models
sponsored by Global Knowledge
WHITE PAPER: Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Enhancing Business with Smarter, More Effective Communication
sponsored by Cisco Systems, Inc.
WHITE PAPER: To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes.
Posted: 27 Mar 2007 | Published: 01 Mar 2007

Cisco Systems, Inc.

Avaya IP Office Release 6: Small Office Deployment & TCO vs. ShoreTel IP Phone System
sponsored by Avaya
WHITE PAPER: Read this white paper for a comparison of Avaya's IP Office and ShoreTel’s IP Phone System. Then discover how Avaya IP Office uses a scalable system that minimizes power consumption and avoids the need for a dedicated Windows server system in sub-20 person offices.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Top of the Class: City & Guilds Take a Radical Approach to Unified Communications
sponsored by Azzurri
WHITE PAPER: This case study highlights one leading UK organization that chose to install one managed service for its four existing telecom suppliers to enhance business productivity at a far lower cost.
Posted: 04 Oct 2013 | Published: 04 Oct 2013

Azzurri