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As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.
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This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.
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This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
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This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT.
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This informative paper examines what you organization needs to keep in mind when constructing a mobile strategy and also outlines how you can enable a mobile workspace allowing your employees to securely connect to the corporate network regardless of location or device.
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This exclusive resource examines how a government organization embraced a "rugged" notebook solution that is built to endure the rough conditions that your mobile workforce will face out in the field.
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A successful mobile workforce needs the right hardware coupled with the right software in order to increase productivity and operational efficiency. This exclusive resource examines a tablet solution that boasts features that can adapt to meet your needs along with the latest mobile operating system.
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If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
