Contact Centre Services Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Driving Success In Field Service With AI Innovation sponsored by ServiceNow WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases. Posted: 22 Feb 2024 \| Premiered: Feb 22, 2024 TOPICS: Artificial Intelligence \| IT Service Management \| IT Services

The power of AI and Automation: Productivity and agility sponsored by IBM VIDEO: Forward-thinking executives are harnessing data-driven innovation to improve performance, and in this Data Story IBM looks at research that shows how leading companies are using data as an asset and using intelligent automation to as a means to growth and operational advantage. Posted: 02 Apr 2024 \| Premiered: 01 Apr 2024 TOPICS: IT Service Management \| IT Services \| IT Systems

Cloud Security: Enterprise Point of View sponsored by Dimension Data VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud. Posted: 29 Jan 2015 \| Premiered: 26 Nov 2014 TOPICS: Application Security \| CIOs \| CISOs \| Cloud Computing \| Cloud Management \| Cloud Security \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Spending

BYOD Initiative and Workforce Mobility with the VMware Mobile Secure Workforce Solution sponsored by VMware WEBCAST: This exclusive webcast examines an enterprise mobility solution for simplifying IT control and keeping your workforce mobile. Posted: 17 Oct 2013 \| Premiered: Oct 17, 2013 TOPICS: IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software

Dynamic Virtual Clients sponsored by Intel VIDEO: In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs. Posted: 03 Dec 2009 \| Premiered: 05 Nov 2009 TOPICS: Applications Management \| Cloud Computing \| Enterprise Computing \| IT Management \| IT Management Services \| Operating System Virtualization

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

N-able Help Desk Manager: Free 30-Day Trial sponsored by Solarwinds N-able SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers. Posted: 09 Jun 2014 \| Premiered: 09 Jun 2014 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

CentraStage Endpoint Management sponsored by CentraStage WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints Posted: 11 Mar 2014 \| Premiered: Jan 14, 2014 TOPICS: Cloud Computing \| Cloud Management \| Endpoint Security \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

Top Tips for Collecting, Storing, and Analyzing Operations Log Data sponsored by Hewlett Packard Enterprise WEBCAST: View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization. Posted: 09 Jun 2014 \| Premiered: Jun 9, 2014 TOPICS: Data Analytics \| Data Management \| IT Auditing \| IT Management \| IT Service Management \| IT Services \| Log Management \| Operational Metrics (Systems)