Call Agents White Papers

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Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Find the UC Solution that Fits your Budget
sponsored by North Sydney IT and Cisco
WHITE PAPER: This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

North Sydney IT and Cisco

The Information Paradigm Shift: Redefine Your Competitive Advantage
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Explore research done by Gartner to find out how in-memory computing will impact ERP during the next 5 years, so businesses can plan accordingly.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Hewlett Packard Enterprise

Better Decisions, No More Bottlenecks: 5 Metrics for Cross-Lifecycle Software Testing
sponsored by Tasktop
WHITE PAPER: This paper explores how leveraging data from disparate systems will give software testing teams the unique opportunity to become the hub of organizational quality. Uncover 5 best practices that will help expose critical issues, enable Agile development, create a more holistic view of the software development lifecycle, and more.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

Tasktop

Extending Application Integration Beyond the Enterprise
sponsored by IBM
WHITE PAPER: Integration has always been an important part of IT projects; however, as this resource explains, it's no longer sufficient to integrate resources under the control of the enterprise. Read on to discover answers to enterprises' top questions about integration.
Posted: 22 Jun 2015 | Published: 18 Apr 2014

IBM

A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This guide compares the total-cost-of-ownership of various unified communications and collaboration platforms and explains how collaboration is critical to the success of the modern business.
Posted: 14 Apr 2014 | Published: 30 Sep 2013

Cisco

How to implement virtualization on a budget
sponsored by HPE and IntelĀ®
WHITE PAPER: Access this exclusive resource to find out how the combination of HP's converged infrastructure and Red Hat's virtualization software create the perfect platform for consolidating your Linux systems.
Posted: 05 Mar 2014 | Published: 31 Dec 2013

HPE and IntelĀ®

10 Ways You Can Improve Web App Performance
sponsored by SOASTA, Inc
WHITE PAPER: This resource counts down 10 issues that development and testing teams should consider in order to derive maximum performance from their Web applications.
Posted: 06 Jan 2014 | Published: 31 Dec 2013

SOASTA, Inc

Vendor Landscape: Virtual Backup Software
sponsored by Dell Software
WHITE PAPER: In this white paper, learn how to evaluate virtual backup software to end the arguing between virtual and backup admins. Read on to consider a solution to back up your virtual infrastructure, understand what's new in the virtual backup market, and determine which products are most appropriate for particular use-cases and scenarios.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

Dell Software

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities
sponsored by Imperva.
WHITE PAPER: This document is intended to help organizations deal with the most critical of those threats by providing a list of the top ten database vulnerabilities as identified by Imperva's Application Defense Center.
Posted: 29 Nov 2013 | Published: 08 Oct 2008

Imperva.