Converged Communications White Papers

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The CIO's Guide to Fixed Mobile Convergence sponsored by BlackBerry WHITE PAPER: Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. Posted: 06 Apr 2010 \| Published: 07 Apr 2010 TOPICS: Fixed Wireless Networks \| Fixed-mobile Convergence \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Productivity \| Voice Networking \| Wireless Computing \| Wireless Messaging \| Wireless Messaging Security \| Wireless Networks \| Wireless Security

The CIO's Guide to Mobile Unified Communications sponsored by BlackBerry WHITE PAPER: Read this white paper to learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC. Posted: 29 Jul 2010 \| Published: 28 Jul 2010 TOPICS: Fixed-mobile Convergence \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Unified Messaging \| Unified Messaging Systems \| Wireless Application Development

Building a Unified Enterprise Mobility Strategy sponsored by Motorola Solutions WHITE PAPER: This paper outlines a step-by-step approach to developing a unified enterprise mobility strategy, enabling a more cost-effective and efficient delivery of network connectivity to a larger mobile workforce. Posted: 29 Jun 2007 \| Published: 01 May 2007 TOPICS: CDMA \| Data Migration \| Fixed-mobile Convergence \| MAN \| RFID \| Wi-Fi \| WiMAX \| Wireless Networks \| Wireless Systems

Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation. Posted: 10 Aug 2011 \| Published: 31 Jul 2011 TOPICS: Business Process Management \| IT Governance \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

The ServiceNow Service Automation Platform sponsored by ServiceNow WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money. Posted: 12 May 2014 \| Published: 13 May 2013 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Keep Users Happy by Integrating IT Operations and IT Support sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business. Posted: 08 Oct 2013 \| Published: 09 Oct 2012 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Workforce

Exploring Business and IT Friction: Myths and Realities sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems. Posted: 27 Feb 2014 \| Published: 17 Apr 2013 TOPICS: Data Center Design \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| User Experience

Gain Social Insight: Connect Business And IT into One Conversation sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster. Posted: 04 Jun 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| IT Management \| IT Service Management \| IT Services \| Social Computing \| Web 2.0

From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis sponsored by IBM WHITE PAPER: This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis. Posted: 28 May 2013 \| Published: 06 Mar 2009 TOPICS: CIOs \| Economic Environment \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Services