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This informative guide explores a 5 step plan for smooth, effective implementation of your newly acquired unified communications platform.
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This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
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See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
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In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution.
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Explore how you can enable an effective Unified Communications and Collaboration (UCC) strategy for your mobile enterprise. Discover considerations to make, use cases, and more.
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This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
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This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs.
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System upgrades and other IT changes can have a negative impact on business intelligence report content, but testing thousands of reports can be tedious and time-consuming. This resource introduces a utility that relieves the burden by automating the testing process.