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Today's new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.
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The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
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This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
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This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs.
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Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
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This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
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This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
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This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
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This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies.