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In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
WHITE PAPER:
This Magic Quadrant compares 18 vendors and the strengths and cautions they each bring to the table with marketing resource management. This provides means each company based on constant criteria, allowing you to choose a vendor that meets your needs.
WHITE PAPER:
This document describes a reference architecture designed to help a channel reseller or customer construct a simple virtual desktop infrastructure (VDI) configuration that can remove the guesswork from sizing and deploying VDI.
WHITE PAPER:
Desktop virtualization is becoming more of a hot topic as it allows organizations to control costs and use limited resources to manage their desktop infrastructures. This white paper highlights an architectural design for a 50,000-seat VMware View architecture created by NetApp, Vmware, Cisco, Fujitsu, and Wyse. Learn more here.
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This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.
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Today’s traditional IT model suffers from resources located in different, unrelated silos—leading to low utilization and gross inefficiency. Enterprise servers reside in one area of the data center and network switches and storage arrays in another. This document describes the design of - and the rationale behind - the Secure Cloud Architecture.
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Review this resource to learn a simple five-step action plan designed to enable IT execs to achieve effective SOA governance. Find out the right SOA governance plan can help you quickly and easily alleviate common SOA challenges.
WHITE PAPER:
IT organizations worldwide are leveraging the benefits of virtualization to create flexible IT environments that reduce costs and improve business agility. These are among the many benefits of shifting to solutions from HP, Intel and VMware. Learn how your organization can benefit from complete virtualization solutions from HP, Intel and VMware.
WHITE PAPER:
Access this white paper to learn about a new single integrated solution that can support all desktop and application virtualization architectures in your enterprise.
