Information Technology Infrastructure Library White Papers

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Managing Enterprise Assets and IT Assets in a Converged World
sponsored by IBM
WHITE PAPER: This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed
Posted: 10 Sep 2013 | Published: 31 May 2013

IBM

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
sponsored by Global Knowledge
WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: 10 Dec 2008 | Published: 01 Jan 2006

Global Knowledge

Enterprise Performance Management - Management Excellence Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context.
Posted: 01 Oct 2010 | Published: 01 Sep 2008

Oracle Corporation

Connecting the Clouds: Best Practices for Integrating IT Service Management
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

BMC Software, Inc.

BoxTone: Mobile User Management with ITIL and ITSM
sponsored by BoxTone
WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...
Posted: 15 Apr 2008 | Published: 15 Apr 2008

BoxTone

Safeguard the Implementation of New Technology: Reduce Implementation Risk and Optimize Performance
sponsored by SAP America, Inc.
WHITE PAPER: Organizations have increasingly complex software, interface, and IT landscapes. This paper explains how the SAP Safeguarding for Integration Validation portfolio of services offers the process, tools, and expertise you need to reduce the technical risk and cost associated with implementing new software solutions.
Posted: 20 Sep 2010 | Published: 20 Sep 2010

SAP America, Inc.

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008

TechExcel

Managing City Assets: A New Perspective; A New Model; and Transformed Value
sponsored by IBM
WHITE PAPER: In this white paper, you will learn about a leading technical approach that accelerates implementation, substantially removes funding hurdles, ensures an ongoing solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution.
Posted: 10 Sep 2013 | Published: 10 Sep 2013

IBM

Top 8 Considerations to Enable and Simplify Mobility
sponsored by ServiceNow
WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Application Rationalization Datasheet
sponsored by Apptio
WHITE PAPER: To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions!
Posted: 16 Oct 2013 | Published: 15 Oct 2013

Apptio